CANCELLATION & RETURNS

Cancellation Policy

Vthara.com allows you to take the decision of cancelling an order, should you wish to do so. however, we sincerely urge and request you abide by the following cancellation terms.

You can raise a cancellation request with your order number clearly stated - by sending an email to . Mention the reason of email and order number in the Subject Line of the email. If you wish to cancel an order, please ensure cancelling it within two hours of placing the order. If you cannot do so immediately, ensure raising the cancellation request before the order is moved for procurement. Order once moved for procurement CANNOT be cancelled. In case, you have cancelled an order within two hours of placing it or before it has been moved to procurement - you will be issued refund within 15 days of cancellation of order. Order once shipped from our warehouse CANNOT be cancelled, but if you are unsatisfied with your order upon delivery, you can raise a Return request by email to . If due to unavoidable circumstances, or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by the either side.

Returns Policy

We will share your personal information under any of the following situations:
Vthara.com offers convenient, minimum questions asked Returns of delivered products, in case a customer finds a product/ its condition unsatisfactory, upon delivery. However, a considerable amount of logistical effort is spent in ensuring that a product reaches your doorstep. We sincerely urge you to confirm various aspects of a product and submit measurements with utmost care – at the time of shopping itself – so that minimal Returns scenarios arise.

A customer must raise a return request within the one day of an order delivery. You can raise a return request by sending an email to  – clearly stating your Order Number. Also mention the purpose of email and order number in the Subject Line of the Returns Email. In a usual Returns situation, customer would have to bear the Return shipping cost – of sending the product back to us.

Refund

A customer MUST return the delivered product to our warehouse - for receiving the Refund. The Refund will be issued within 15 days of receiving the product back - in good condition. Only the product price, which the customer paid while purchasing the product, shall be refunded.